Job Details

Description

ProHealth Group | Home Health & Hospice

Care Transition Coordinator Job Description

Reports to Director of Marketing and/or Region Manager

Job Summary: Care Transition Coordinators serve as the primary liaison between the company and referral sources. Responsible for developing, maintaining and servicing community relations in several settings. Serves as a resource to provide education and information on company’s programs and services to patients, caregivers, physicians, case managers, discharge planners, social workers and others. CTC is responsible for obtaining patient referrals within the assigned territory for the company.

Works Closely With: Branch Directors/ Admission Services/ Hospice/ Physicians/ Patients/ General Public/ Health Care Facilities

Job Qualifications

Education
Required: An Associates Degree in Business, Nursing, Marketing, or Healthcare related field. In lieu of degree, five or more years of experience in Business to Business and/or industry selling experience.
Desired: Bachelor’s Degree in Business, Nursing, Marketing or Healthcare Related Field. Formal sales training also preferred.
Experience
Required: One year of sales experience. One or more years of related nursing experience may be substituted for sales experience.
Desired: Two to five years of sales experience. One or more years of sales or nursing experience in home Health or Hospice.
Licenses, Certifications, and/or Registrations:
Current Alabama Driver’s License
Current Automobile Liability Insurance
Equipment
Reliable Transportation
Cell Phone
Specialized Knowledge and Skills
Medicare guidelines for home care services
Communication and relationship development skills
Problem identification, resolution and strategic planning
Communications, public relations and health education
Basic knowledge of sales
Community assessment identification related to geriatric needs
Personal Traits, Qualities and Aptitudes
Knowledge of physician, hospital, skilled nursing facility, case management and discharge planning service needs.
Ability to effectively communicate homecare and hospice services with all levels of the healthcare industry.
Ability to accept responsibility for the direction, control and planning of activities.
Ability to handle stressful situations and deadlines.
Ability to demonstrate strong communication skills.
Promotes team efforts and works well with others.
Recognizes the rights and responsibilities of company and patient confidentiality.
Ability to manage multiple assignments and can redirect priorities on short notice.
Ability to travel within assigned territory and to sales meetings.

Primary Job Functions

Manage Sales Performance
Monthly Home Health and/or Hospice budgets are met on a consistent basis.
Review of territory on a regular basis and discussed with manager in order to optimize market potential.
Sales meetings are held to work with operations in order to achieve goals of the company. CTC is expected to be prepared, organized and engaged in all subject matters.
Territory Management
Assigned territory is effectively and efficiently targeted to include communication and education of home health and hospice services while utilizing available resources.
Developing and implementing weekly and monthly call plans with optimal territory productivity.
Strategic planning for the territory.
Identify new referrals sources and maximize the opportunity to grow business within the entity.
Efficiently cover assigned territory on a weekly, monthly, and quarterly basis.
Knowledge and understanding to is be maintained on all systems used to track referrals and referral sources so that data can be obtained to discuss trends at sales meetings.
Territory specific daily and weekly call quotas are met to optimize territory.
Assignment report will be accurately maintained.
Customer Knowledge and Market Dynamics
Knowledge of referral sources businesses and practices
Understand of referral sources organization structure and key decision makers
Aware of market conditions and trends to include but not limited to specific opportunities and challenges
Ability to assess market potential and differentiate between physician and facility opportunities
Strengths and weakness of home health and hospice competition, including but not limited to competitive sales efforts and market share
Determining referral source potential and productivity is maintained
Strong Selling Skills
Pre call planning and objectives are appropriate and demonstrated
Knowledge of sales process
Relationship building and maintaining
Resources such as sales material, branch staff, medical directors and marketing budget are used in an appropriate manner
Ability to problem solve and resolve conflict
Administrative Duties
Prompt attendance and engaged in all meetings.
All assignment given by manager are completed on time.
Sales calls are document appropriately and by deadline of Monday at 8am.
Expenses logged and reporting done by deadline
Follow up on all pending referrals
Timesheets and mileage are completed by 9am Monday morning.

Working Conditions

Travel by car to physician offices, hospitals, community centers, and events with exposure to all extremes of weather. Environments may be unpredictable and not under control of the Agency.

Physical Requirements

Must be able to perform limited to full range heavy work requiring sitting, standing, walking and driving.
Must possess vision, hearing and physical dexterity necessary to maintain a driver’s license and operate an automobile.
Must be able to climb stairs, access and operate elevators. Must be able to maneuver on all types of terrain.
Must possess vision, hearing, feeling, physical strength and dexterity necessary to perform all duties of a Care Transition Coordinator.
Must be able to communicate effectively both orally and in writing. Must be able to give and receive instructions and information, both in person and via telephone.
Work requires exerting force up to 50 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 10 pounds constantly in moving objects or materials.

ProHealth Home Health and Hospice

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